Responsible gambling

earlycrown encourages customers to use the responsible wagering tools provided and to avoid wagering more than they can afford to lose.

Responsible wagering tools

Deposit limits. Set, lower, increase or remove a limit. Decreases are immediate; increases and removals observe a seven-day cool-off and re-confirmation. See Deposit limits.
Loss limits and reset periods. Configure limits over daily, weekly and monthly periods.
Reality checks. On-screen prompts showing time and net position during a session.
Self-exclusion. In-account, immediate, from 3 days to 5 years. See Self-exclusion.
Activity statements. Deposits, wagers, wins, losses and net position, issued from inside the account.

Indicators of harm

Signs that gambling may be becoming a problem include spending more than intended, chasing losses, borrowing to gamble, gambling to escape stress, and concealing gambling from family. If you recognise these signs, consider setting a limit or self-excluding, and contact a support service below.

Self-assessment

A confidential self-assessment is available through Gambling Help Online at gamblinghelponline.org.au. It can help you understand your gambling and what support may help.

Family and friends

Support is available for people affected by someone else's gambling. The services below assist family members and friends as well as people who gamble.

Support services by State and Territory

National — Gambling Help Online — 1800 858 858 — gamblinghelponline.org.au
NSW — GambleAware NSW — 1800 858 858 — gambleaware.nsw.gov.au
VIC — Gambler's Help (Department of Health Victoria) — 1800 858 858 — gamblershelp.com.au
QLD — Gambling Help Queensland — 1800 858 858 — gamblinghelpqld.org.au
SA — Gambling Help SA — 1800 858 858 — gamblinghelpsa.org.au
WA — Gambling Help WA — 1800 858 858 — gamblinghelponline.org.au
TAS — Gamblers Help Tasmania (Anglicare Tasmania) — 1800 858 858 — anglicare-tas.org.au
ACT — Gambling Support Service ACT (Relationships Australia ACT) — 1800 858 858 — racr.org.au
NT — Amity Community Services (NT) — (08) 8944 6565 — amity.org.au

Specialist and multicultural services

13YARN — 13 92 76 — support for Aboriginal and Torres Strait Islander people.
National Debt Helpline — 1800 007 007 — free, independent financial counselling.
TIS National — 131 450 — multilingual interpreting to reach any service above.

Staff training and complaints

Customer-facing staff complete responsible service of wagering training so they can recognise and respond to signs of harm. If you wish to raise a concern or complaint, see the Complaints page.

What's gambling really costing you?